The Learning & Development (L&D) Manager is responsible for designing, implementing, and evaluating learning strategies that build organisational capability, support leadership excellence, and foster a culture of continuous development. This role will lead key training programmes including leadership development, graduate onboarding, job-specific skills training, behavioural skills, regulatory training, and initiatives to prepare the organisation for AI-driven transformation. The L&D Manager will partner closely with HR Business Partners, business leaders, and subject matter experts to identify learning needs and deliver high-impact development solutions across all levels.

Key Responsibilities

Leadership & Management Development

• Design and deliver leadership training programmes for emerging, new, and experienced managers.

• Oversee Team Leader Training initiatives including coaching skills, performance management, communication, and employee engagement.

• Implement psychometric profiling tools (e.g., DISC) to enhance self-awareness and leadership effectiveness.

Early Careers & Talent Development

• Manage the Graduate Academy, ensuring structured learning pathways, rotations, and assessments.

• Lead the growth and maintenance of the FPE Academy (or equivalent functional development path).

• Coordinate mentorship, coaching, and buddy programmes to support career success.

Core Learning Programmes

• Develop and deliver soft skill training (communication, critical thinking, problem-solving, teamwork, etc.).

• Manage and refresh cultural training programmes, strengthening organisational values and inclusivity.

• Deliver effective induction and onboarding programmes for all new employees.

Mandatory & Regulatory Training

• Oversee annual mandatory compliance training including AML, Cybersecurity, Data Protection, Health & Safety, Code of Conduct, etc.

• Track completion rates, ensure audit readiness, and coordinate with compliance stakeholders.

Sales & Job-Specific Skills Training

• Partner with Sales leadership to design training programmes for sales capability, product knowledge, negotiation, and client engagement.

• Work with department heads to assess job skill gaps and create targeted upskilling pathways.

• Coordinate and support skill specialists to deliver training programmes

HR Business Partner (HRBP) Enablement

• Facilitate HRBP workshops focusing on strategic HR capabilities, talent coaching, workforce planning, and business partnering excellence.

Assessment & Certification Processes

• Manage and monitor exam processes, assessments, and training-related sign-off procedures.

• Maintain training records, competency frameworks, and compliance documentation.

AI Readiness & Digital Learning Transformation

• Lead organisational initiatives to prepare employees to embrace AI-enabled ways of working.

• Build training programmes focused on AI literacy, prompt engineering, digital fluency, and human-AI collaboration skills.

• Support integration of AI tools within learning platforms and content creation.

Programme Evaluation & Learning Analytics

• Continuously improve programmes through evaluation, learner feedback, and data insights.

• Track KPIs such as skills uplift, leadership pipeline growth, employee engagement, and capability metrics.

Stakeholder Management

• Partner with internal stakeholders to align L&D initiatives with business strategy.

• Source and manage external training providers, consultants, and accreditation bodies.

Key Skills & Competencies

• Strong knowledge of learning strategy, adult learning principles, and instructional design.

• Facilitation and presentation excellence, both in-person and virtual.

• Experience with leadership development and behavioural training.

• Ability to build learning pathways and competency frameworks.

• Data-driven mindset with experience using learning analytics tools.

• Understanding of psychometric tools (DISC, MBTI, Insights, etc.).

• Strong stakeholder management and influencing skills.

• Familiarity with AI learning trends, digital learning platforms, and modern HR tech.

Qualifications

• Bachelor's degree in HR, Education, Psychology, Business, or a related field.

• Professional certifications in L&D, coaching, or leadership development (e.g., CIPD, ATD, ILM) preferred.

• Experience in managing organisation-wide training programmes, academies, or leadership pipelines.

• Experience with LMS/LXP platforms, digital content creation tools, and AI learning tools.