Training Associate
As the Training Associate, you will support the Training Manager in reviewing and delivering training and development support to the Operational teams. You will play a supportive part in the delivery and roll out of core business systems and processes along with continual review of these processes in line with the core business systems.
Responsibilities
- Supporting onboarding training to prepare new employees for their new role, this includes providing relevant training material, quality checking and providing face-to-face training.
- On the job training for colleagues within the Operational teams, supporting their development on an ongoing basis by establishing areas for improvement within the department and rolling out relevant training.
- Administering and periodic review of training processes, including updating procedures and guides in line with periodic review requirements and version control.
- Support the Process & Improvements Manager with Error Resolution cases including where corrective actions might be required and/or investigation into root cause analysis.
- Works closely with HR, QA and other P&I team members (where applicable) to build and maintain a culture of continuous improvement, minimizing errors, and honest & open feedback.
- Provide recommendations/improvement ideas to increase operational efficiencies.
- To participate in team meetings – making positive suggestions and ways to work more efficiently.
- Develop and maintain effective relationships with clients, colleagues and third parties.
Knowledge, Skills, and Experience
- Ideally previous experience in procedure and efficiency reviews and training implementation.
- Excellent communication and collaboration skills.
- Problem-solving mindset with a focus on continuous improvement.
- The confidence to present at team meetings across the business
Benefits
- Company discretionary bonus scheme.
- Full time hours (35 per week) Monday to Friday 9.00am and 5.00pm – 1 hour for lunch.
- 24 holidays (increasing to 26), plus 2 additional days paid Christmas shut down period.
- Private Healthcare*.
- Group Income Protection.
- Life Assurance.
- Eye Care Scheme.
- Wellbeing program.
- Bike to Work Scheme.
- Full support with professional qualifications.
*after qualifying period
- Department
- Central Services
- Locations
- Leeds
- Remote status
- Hybrid
Leeds
Workplace & culture
At TPO, we are passionate about people and want to ensure our colleagues are excited about the integral part they play in our business. We believe in personal and long-term relationships with our colleagues and therefore attach great importance to getting to know you, your skills, your goals and aspirations. Being a part of the TPO family, means working in a supportive and fun team environment where you will be challenged and empowered to reach your full potential.
TPO is committed to continually making diversity, inclusion and equality the heartbeat of our culture.
Already working at The Private Office?
Let’s recruit together and find your next colleague.